Enterprise data

Top Malts
Rozebstraat 103, 8560 Moorsele

GSM: +32 479 698751
VAT: BE0695 530 085
RPR Gent Afd. Kortrijk

Artikel 1: General conditions

The e-commerce website of Top Malts, a sole proprietorship with registered office at Moorsele, Rozenstraat 103, VAT BE0695 530 085, RPR Gent Afd Kortrijk, (hereafter Top Malts offers its customers the possibility to purchase the products from its online store online and by e-mail to purchase mail.

These Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the web shop of Top Malts of these Conditions, with the exclusion of all other conditions. Additional conditions of the Customer are excluded, except if they have been accepted by Top malts in writing and explicitly.

Article 2: Price

All prices are expressed in EURO, always including VAT and all other duties or taxes that are required by the Client.

If delivery, reservation or administrative costs are charged, this will be mentioned separately.

The indication of price only refers to the articles as described verbatim. The accompanying photos are designed for decoration and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Top Malts. Top Malts is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Top Malts is in no way liable in case of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, availability, delivery term or delivery method, we request the Customer to contact our customer service in advance.

The offer is valid if stocks last and can be adjusted or withdrawn at any time by Top Malts. Top Malts cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Purchases

Every purchase can be fully completed online. The payment of the goods can be done via the most common payment possible, such as, Bancontact, Visa, transfer ... ext.

All articles can also be collected on site at Top Malts, Rozenstraat 103 at 8560 Moorsele by appointment. Order can be completed via mail.

Top Malts is entitled to refuse an order due to a serious shortcoming of the Customer about orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Client's domicile within 30 days of receipt of the order.

Any visible damage and / or qualitative shortcoming of an article or other defect in the delivery must be reported immediately to Top Malts by the Customer.

The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, which is not the carrier) has received the goods physically. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by the seller.

Article 6: Reservation of ownership

The delivered items remain the exclusive property of Top Malts until the moment of full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of Top Malts, eg to anyone who seized the not yet paid items.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Top Malts.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the delivery of the goods.

To exercise the right of withdrawal, the Customer must inform Top Malts, Rozenstraat 103, 8560 in Moorsele Tel: +32 479 698751, martin@topmalts.be by means of an unambiguous statement (e.g. in writing by post or e-mail) of his decision to withdraw from the contract.

To comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period

The Customer must return the goods without delay, but in any case, not later than 14 calendar days after the day on which he has notified his decision to cancel the agreement to Top Malts, or hand them over to Top Malts, Rozenstraat 103, 8560 Moorsele. The Customer is on time if he returns the goods before the period of 14 calendar days has elapsed.

If the returned product is reduced in value in any way, Top Malts reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the use of the goods by the Customer. which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer cancels the agreement, Top Malts will refund all payments received by the Customer up to that time, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Top Malts has been informed of the Customer's decision to agreement. With sales agreements, Top Malts can wait for the refund until it has received all the goods back, or until the Customer has shown that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by Top Malts will not be refunded.

Top Malts pays back the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

• the delivery of goods that spoil quickly or with a limited shelf life;

• the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;

• the delivery of goods that after delivery have been irrevocably mixed with other products by their nature;

• the supply of alcoholic beverages of which the price was agreed upon at the end of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations of the market on which the company has no influence;

Article 8: Warranty

Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated.

To make use of the guarantee, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For articles purchased online and delivered to the Customer's home, the Customer must contact the Top Malts customer service and return the item to Top Malts at his expense.

In the event of a defect, the Customer must inform Top Malts as soon as possible. In any case, any defect must be reported by the Customer within a period of 14 days after it has been determined. Afterwards, no right to repair or replacement lapses.

delivery, if any, are deemed to be no hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

The customer service of Top Malts can be reached by calling +32 479 698751, by e-mail at martin@topmalts.be or by mail at the following address: Rozenstraat 103, 8560 Moorsele. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights owned by Top Malts, the Client shall owe an interest of 10% per year on the unpaid amount in the event of non-payment or late payment from the date of default. In addition, the Customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Top Malts reserves the right to take back the (fully) paid items.

Article 11: Privacy (GPDR)

The person responsible for the processing, top Malts respects the European law of 25 May 2018 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: For example, the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.

You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can receive the written notification of your personal data free of charge by means of a written, dated and signed request to Martin Coene, Top Malts, Rozenstraat 103, 8560 Moorsele, martin@topmalts.be. If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact Martin Coene, Top Malts, Rozenstraat 103 at 8560 Moorsele, martin @ topmalts.

We treat your information as confidential information and will not pass on, rent or sell it to third parties.

The customer himself is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Malts does not have access to your password.

Top Malts keeps online (anonymous) visitor statistics to see which pages of the website are visited to which extent.

If you have any questions about this privacy statement, you can contact us at martin@topmalts.be

Article 12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements cannot appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Adverse validity - non-renunciation

If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by [...] to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a waiver of such provision and shall never be the validity of such these rights.

Article 14: Change of conditions

These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Top Malts. In case of contradiction, these Terms and Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as proof.

Article 16: Applicable law - Disputes

Belgian law applies, except for the provisions of private international law on applicable law.

The court of Ghent, Afd Kortrijk is competent in legal disputes.